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Generac Power Systems Complaint - Whole house generator rusting apart
Generac Power Systems Complaint

Generac Power Systems Complaint

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Whole house generator rusting apart


I bought a 16k whole house generator called a Guardian in 2007 it is now falling apart.The outside casing is rusting so bad it may not hold the machine up another day. The first year I had it the engine died and I had to have a reman installed under warranty.It has been a good product. Now the casing is falling apart and Generac is using the old fall back of it's out of warranty. They say the replacement parts are aluminum but the bottom will still be steel which will only last another 10 years so what's the use?It will cost me $2,000 to fix it and I paid $4,500 for it new.This to me is unacceptable to have to junk a working machine because Generac won't admit or own up to producing an inferior product. They won't help me on parts prices or make any concession of any kind at all. I can't afford to replace it or fix it and it is used frequently. I live in the mtns. and we are the first to lose power and the last to get it back.


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